Terms & Conditions
Our terms and conditions are underpinned by our Codes of Conduct as laid down by our Trade Association ABTA (The Travel Association), and rules pertaining to our IATA (International Air Transport Association) License. We are also accredited by ISO 9001 and abide by the procedures and structures in accordance with our Quality Manual and our six monthly external verifications.
It is a condition of booking with all Tour Operators and Suppliers that you have adequate insurance coverage. Such insurance will ensure that you are properly covered against unexpected cancellation charges, medical costs that might be incurred whilst you are away, loss of money, or belongings, or personal liability claims. Please note that the cover offered by most credit card companies is not normally adequate for package holiday or holiday flight bookings. Our website links you to Journeys Travel Insurance where you can purchase insurance coverage. All polices sold by us allows you a 14 days ‘cooling off’ period which we strongly advise you to use by reading the policy in detail to ensure it covers all your needs. In particular any pre-existing conditions that may exist need to be advised to us at time of purchase. In the case that you decline insurance you may be asked to sign an indemnity form, or provide details of alternative cover. No insurance will be issued until the full premium has been received.
If you have a complaint about your travel arrangements you should report it on the spot and put it in writing upon your return from holidays.
Abta Members have an obligation under the Code of Conduct (Clause 5D) to resolve disputes with clients and must provide you with:
- An acknowledgement to be sent within 14 days
- A full response, or a reply containing a detailed explanation for any delay, within 28 days
If you fail to reach a satisfactory position with the ABTA Member you can have the matter resolved through the ABTA Arbitration Scheme – for full details visit www.abta.com
We will pass on advice of political unrest or natural disaster which may effect the safety of the country your are visiting as advised to us by the Foreign and Commonwealth Office (FCO). For further essential travel advice and information please check out the FCO website at www.fco.gov.uk/knowbeforeyougo or telephone 020 7008 1500
This website includes links to external websites. These links are provided to assist you to find further information quickly and easily, however Knock Travel is not responsible for the information provided by these websites
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