Our terms and conditions are underpinned by our Codes of Conduct as laid down by our Trade Association ABTA (Association of British Travel Agents), and rules pertaining to our IATA (International Air Transport Association) License. We are also accredited by ISO 9001 and abide by the procedures and structures in accordance with our Quality Manual and our six monthly external verifications.

General
We do not make any charges for deposits or final balances when paid by Debit Cards. Deposits and final balances paid by Credit Cards are subject to a 2% handling fee.
Payments made by cheque require 7 working days for clearance.

ATOL
The air holidays shown are ATOL protected by the Civil Aviation Authority, and agents for licensed tour operators; the relevant ATOL number is displayed with each holiday shown.

The contractual relationship exists between you and the relevant principal (airline, tour operator, etc.), we act only as an agent for ATOL Holders. Please ensure you ask for a copy of the Principal’s Terms and Conditions, if these have not already been provided. Knock Travel does not accept any liability for the acts and omissions of the Principal.

All holidays and special offers listed on this website are subject to availability at the time of booking. Should the holiday / flight you have requested not be available our Travel Advisors will offer you an alternative.

Package holidays
Are subject to each operator’s booking conditions / Fair Trading Terms, please ensure that you have read these which are found in the relevant Operator’s brochure. You will be required to sign a booking form accepting these conditions. By doing so you enter into a contract with the Principal who retains the right to cancel your booking if you do not pay the balance when due.

Cancellation and Amendments
Any changes you wish to make to your booking is subject to charges and that any request for cancellation or amendment must be made in writing.

Travel Tickets & Documentation
Our responsibility is to provide tickets for collection at our offices. Tickets posted to clients are done so at the client’s risk. Any costs arising from non-delivery will be borne by the client. For late bookings collection of tickets at the airport will be arranged, charges will apply.

Payments
We reserve the right to adjust prices and times given or quoted should circumstances make necessary. Prior notice will be given in most circumstances. We can only guarantee against fare increases when the full balances are paid in full at time of booking.

Forfeiture of Reservations
All final balances must be paid at least two months before departure or the date given at time of booking in writing or orally. If they are not paid we reserve the right, which may be exercised without any notice to the passenger whatsoever, to cancel the reservation and retain any balances.

Final Travel Arrangements
It is in your interest to check all details on all documents and to ensure that the names match those on the relevant passports. Please see our Private Policy section for information on data held by us in relation to Data Protection Act. Where a passenger has to reconfirm a flight or return booking it is their responsibility for any inconvenience or loss caused by not doing this.

Insurance
It is a condition of booking with all Tour Operators and Suppliers that you have adequate insurance coverage. Such insurance will ensure that you are properly covered against unexpected cancellation charges, medical costs that might be incurred whilst you are away, loss of money, or belongings, or personal liability claims. Please note that the cover offered by most credit card companies is not normally adequate for package holiday or holiday flight bookings. Our website links you to Journeys Travel Insurance where you can purchase insurance coverage. All polices sold by us allows you a 14 days ‘cooling off’ period which we strongly advise you to use by reading the policy in detail to ensure it covers all your needs. In particular any pre-existing conditions that may exist need to be advised to us at time of purchase. In the case that you decline insurance you may be asked to sign an indemnity form, or provide details of alternative cover. No insurance will be issued until the full premium has been received.

Passports Visas and Health
Passengers must be in possession of a valid passport and necessary visa(s) and health certificates. In case of passengers being refused entry by any immigration or other Authority all repatriation costs are to be borne by the passenger. We will provide you with general information about passports visa and health but it is your responsibility to check with the relevant Embassy in respect of specific queries. The Department of Health provides a booklet ‘Health Advice for Travellers’ which will list compulsory or recommended immunisations required for travel. More specific advice should be obtained from your own doctor.

Travel Advice
We will pass on advice of political unrest or natural disaster which may effect the safety of the country your are visiting as advised to us by the Foreign and Commonwealth Office (FCO). For further essential travel advice and information please check out the FCO website at www.fco.gov.uk/knowbeforeyougo or telephone 020 7008 0232/0233

Disability Access
If you have a disability, which makes it, difficult to access any of our services contact us and we will help. Email pauline@knocktravel.co.uk

Airport Identification
It is now common practice of airlines to require photographic identification at airport check-in. Most commonly used is passport or photographic driving licence, more definitive acceptance lists are published on each carriers website.

Complaints
If you have a complaint about your travel arrangements you should report it on the spot and put it in writing upon your return from holidays. ABTA Members must provide you with a full reply within 28 days. If you remain dissatisfied you should write again pointing out the areas of dispute. Again the ABTA Member must respond within 28 days.

If you fail to reach a satisfactory position with the ABTA Member you can have the matter resolved through the ABTA Arbitration Scheme – for full details visit www.abta.com/benefits.html

External Links
This website includes links to external websites. These links are provided to assist you to find further information quickly and easily, however Knock Travel is not responsible for the information provides by these websites

Jurisdiction
All agreements between the traveller and us shall be governed by Northern Ireland Law and within the exclusive jurisdiction of Northern Ireland Courts.